Refund policy

 

NimoPets Returns & Refund Policy

We want you and your pet to love every purchase. If something is not right, here is how we make it right.

Return Window: We offer a 30-day return window from the date your order is delivered. If 30 days have passed since delivery, we are unable to process a return or refund.

Eligibility for Return: To qualify for a return, your item must be:

Unworn and unused. In the same condition as received. With original tags attached in the original packaging. Accompanied by your receipt or proof of purchase

Returns requested for reasons other than damage or defect will not qualify for a refund.

Damaged or Incorrect Items: Inspect your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, contact us within 30 days of delivery with clear photos of the issue. Once verified, we will arrange a replacement or full refund depending on the situation.

Refunds are issued only for damaged or defective products.

No refunds will be provided for size issues, color preference, change of mind, or normal wear and tear.

Exchanges: The quickest way to exchange an item is to place a new order for the product you want. Approved damaged-item returns will be handled separately by our team.

Refunds: Once we receive and inspect the returned item, we will notify you of the approval status within 3 business days. If approved, your refund will be processed to your original payment method within 5 to 7 business days. Please note that your bank or payment provider may take additional time to reflect the amount in your account.

How to Start a Return: Email us at care@nimopets.com with your order number and photos, where applicable. Our team will respond within 1 to 2 business days with the next steps.