Shipping policy
NimoPets Shipping Policy
Last Updated: June 2026
We want every NimoPets order to reach you and your pet as quickly and safely as possible. Here is everything you need to know about how we ship across the United States.
1. Processing Time
Orders are typically processed and shipped within 2 to 5 business days after payment confirmation. Business days are Monday through Friday, excluding US federal holidays. During peak seasons, promotional periods, or high-volume sale events, processing times may be slightly longer. We will notify you if there is any unexpected delay with your order.
2. Shipping Rates and Delivery Estimates
Shipping rates are calculated based on the weight of your order and your delivery location within the United States. You will see all available shipping options and their costs at checkout before completing your purchase.
Estimated delivery times within the USA:
Standard Shipping: 7 to 14 business days
Expedited Shipping: 5 to 8 business days
Please note that delivery estimates begin after your order has been processed and handed to the carrier. These are estimates and not guaranteed delivery dates.
3. Free Shipping
We offer free standard shipping on orders over a qualifying amount. The current free shipping threshold will be displayed on our website and at checkout.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number and a link to track your package. You can also track your order anytime by visiting nimopets.com and entering your tracking number. If you have not received tracking information within 5 business days of placing your order, please contact us at care@nimopets.com
5. Shipping Address Accuracy
Please make sure your shipping address is accurate and complete before submitting your order. NimoPets is not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error in your shipping address after placing your order, contact us immediately at care@nimopets.com and we will do our best to make the correction before your order is dispatched.
6. Lost or Damaged Packages
In the rare event that your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date at care@nimopets.com with your order number and photos of any damage where applicable. We will work with the carrier to resolve the issue and make sure you receive your order or a suitable resolution as quickly as possible.
7. Order Modifications and Cancellations
Once an order has been placed, we begin processing it quickly to get it to you as fast as possible. Because of this, modifications or cancellations may not always be possible. If you need to make a change, contact us at care@nimopets.com as soon as possible and we will do everything we can to help before the order is dispatched.
8. Shipping Restrictions
At this time, NimoPets ships within the contiguous United States only. We do not currently ship to PO Boxes, APO or FPO addresses, US territories, or international destinations. We hope to expand our shipping coverage in the future.
Contact Us
For any shipping-related questions, reach out to us at:
NimoPets
Email: care@nimopets.com
Website: nimopets.com
